FAQs

I don’t have set opening hours. I’m basically here when I need to be. As a rough rule of thumb though, I’m typically in from around 11am until 6pm, Monday til Friday. Get in touch and I’ll 100% do my best to work with you to make drop off and pick up happen.

I work away sometimes. Mostly between March and October. I can be away for 7 to 14 days. That’s why I recommend allowing 3 to 4 weeks to find a slot. I do keep a waiting list so if any bookings or road trips go sideways, I can give you a shout and try to get you in sooner.

This is a tough one. Quick answer is that I’d prefer it if you didn’t. I’d certainly say always talk to me first before buying elsewhere. Often I can do deals on parts plus labour - especially when you’re looking at a new groupset. If parts are bought from me it includes warranty support, sound/honest advice and piece of mind that the parts are suitable/compatible.

I no longer have a booking system. If you want to get in touch regrading work, use the contact form on the website, drop me an email or use Instagram messages.

Unless other wise agreed in advance it’s between 11am and 6pm Monday to Friday.

My expertise and experience are with high end road, gravel, TT, track bikes and racing wheelchairs. I do most work on MTBs but droppers, shocks and forks get sent away for servicing at the appropriate service centre. I don’t work on e-bikes of any kind and I don’t work on Scooters.

No. I’m not always here. Torvelo is not a public space.

Short answer is no. Torvelo is not as public space. There’s a couple of decent cafes nearby (Willow Grove & Ocho).

I don’t have one. Every job is unique and a set price list doesn’t really fit with the type of work I do. The job is the job and your paying me for my time. We’ll talk through the work when you drop off your bike. If necessary I can give you a rough idea of costs and I’ll keep you in the loop if things change.

Yes I can. I tend to partition off smaller jobs and book a few in on the same day of the week. It means I can give builds and larger services my full attention to ensure the work is up to the standard I want to deliver. Get in touch and I’ll see what I can do.